4C行为体系

SHANDONGNENGYUANXIJIAMAIQIUappXINGWEITIXISHI“CHAOYUEWENHUA”DEZUCHENGBUFEN，SHIJINGSHENLINIANZAIYUANGONGXINGWEISHANGDEJUTITIXIANYUWAIHUA，SHIYUANGONGDEZHIYEBIAOZHUNYUXINGWEIZHINAN。

SHANDONGNENGYUANXIJIAMAIQIUappXINGWEITIXIBAOKUO“ QUANYUANXINGWEIGONGYUE（ C o n s e n t ） 、XINGWEIXINTIAO（ C r e d o ） 、XINGWEIGUIZE（Code）HESHANGWULIYI（Courtesy）”SIDABUFEN，JIANCHENG4CXINGWEITIXI。

QUANYUANXINGWEIGONGYUESHISHANDONGNENGYUANQUANTIYUANGONGGONGTONGZUNSHOUDEXINGWEIYUEDING。

XINGWEIXINTIAOSHISHANDONGNENGYUANGECENGJIYUANGONGDEXINGWEIBIAOZHUN。

西甲买球appXINGWEIGUIZESHIQUANTIYUANGONGYINGDANGGONGTONGZUNSHOUDEJUTIXINGWEIZHIYIN，SHIGENJUGUOJIHUADEXUYAO、ANZHAOBUTONGDEXINGWEILEIBIEJINXINGHUAFENDEXINGWEIXIZE。

SHANGWULIYISHIYUANGONGZAISHANGWUHUODONGZHONGYINGDANGZUNSHOUDEXINGWEIZHUNZE。

QUANYUANXINGWEIGONGYUE

QUANYUANXINGWEIGONGYUESHISHANDONGNENGYUANQUANTIYUANGONGGONGTONGZUNSHOUDEXINGWEIYUEDING，SHIQIYEYUANGONGZAIWEIRENCHUSHISHANGGONGTONGRENKEHEYONGHUDEXINLIQIYUE。

一、爱岗敬业是本分

XIJIAMAIQIUappJINZHIJINZE，YANSHOUGUIFAN，TIGAOZHIYESUYANG，DUIZIJIDEGONGZUOFUZE，LIZHENGZAIPINGFANDEGONGZUOZHONG，ZUOCHUBUPINGFANDEYEJI，ZAIBUTONGDEGANGWEISHANGWEISHANDONGNENGYUANGONGXIANLILIANG。

二、 安全生产是保障

西甲买球appANQUANSHITOUDENGDASHI，ANQUANSHIYIQIEDEBAOZHANG，MEIYOUANQUAN，YIQIEJIUDENGYULING。ANQUANJIUSHIZHENGZHI，ANQUANJIUSHIWENDING，ANQUANJIUSHIHEXIE，ANQUANJIUSHIXIAOYI，ANQUANJIUSHIXINGFU，ANQUANJIUSHIXINGXIANG。XIJIAMAIQIUappDEYIQIESHENGCHANXINGWEISHOUXIANYAOQUEBAOANQUAN。

三、 自律诚信是根本

ZILVGUANHUSHENGMINGANQUAN，GUANHUGERENCHENGBAI，GUANHUQIYESHENGYU。XINSHOUCHENGNUOSHIXIJIAMAIQIUappZUORENZUOSHIDEGENBENYUANZE。CHENGSHISHOUXINCAINENGWUKUIYUXIN。

四、 相互尊重是前提

西甲买球appBAORONG、HEXIEDEGONGZUOFENWEISHIZAIHUXIANGZUNZHONGDEQIANTIXIAJIANLIDE，YAOXUEHUIHUANWEISIKAO，DUOZHANZAIDUIFANGDELICHANGSHANGXIANGWENTI，JISUOBUYU，WUSHIYUREN。

五、 团结协作是基础

TUANJIEXIEZUOSHISHIYEFAZHANDEJICHU。GONGZUOXUYAOXIEZUO，CHENGGONGLIBUKAIXIEZUO。XIJIAMAIQIUappDOUSHISHANDONGNENGYUANDEYIFENZI，RANGXIJIAMAIQIUappZAIXIANGHUGOUTONGZHONGHUAJIEFENQI，ZAITANCHENGJIAOLIUZHONGNINGJUGONGSHI。

六、 学习创新是途径

XIJIAMAIQIUappYAOZAIBUDUANXUEXIYUCHUANGXINZHONGTIYANGONGZUOYUSHENGMINGDEYIYI。JIAQIANGZISHENXIUYANG、TIGAOZISHENSUZHISHIZIWOFAZHANHECHENGZHANGDEDONGLI。XIJIAMAIQIUappXUZAIGONGZUOZHONGXUEXI，ZAIXUEXIZHONGGONGZUO；NULIXUEXIXINZHISHI，ZUANYANXINJISHU，ZHANGWOXINJINENG。

七、 健康生活是修养

西甲买球appSHULIKUAILEGONGZUO、KUAILESHENGHUODELINIAN，JIJICANYUQUANMINJIANSHENYUNDONG，BAOCHISHENXINJIANKANG，BURANGGERENDEJIANKANGZHUANGKUANGCHENGWEIQIYEANQUANDEYINHUAN。YILIANGHAODEJINGSHENZHUANGTAIHEXINLISUZHIDUIDAIGONGZUOHESHENGHUO。

八、 争创一流是目标

GANJIUGANZUIHAO，ZHENGJIUZHENGYILIU。CHANPINJIUSHIRENPIN，DUIGONGZUOYAOJINGYIQIUJING。XIJIAMAIQIUappSHIKEYISHIDAOYUSHIJIEXIANJINSHUIPINGDECHAJU，SHIKEBUWANGTEBIENENGCHIKU、TEBIENENGZHANDOU、TEBIENENGFENGXIANDECHUANTONG，FENQIZHIZHUI。RANGXIJIAMAIQIUappZAIRUIYIJINQUZHONGBUDUANCHAOYUE，ZAIPINBOFENGXIANZHONGTIXIANJIAZHI，GONGTONGWEISHANDONGNENGYUANMEIHAODEMINGTIANERNULIFENDOU!

XINGWEIXINTIAO

XINGWEIXINTIAOSHISHANDONGNENGYUANGEJIYUANGONGDEXINGWEIBIAOZHUN，SHIZAIGONGZUOZHONGDUIZHAOJIANCHAZIJIXINGDONGDEZUOYOUMING。

一、 高层领导者行为信条

JIEFANGSIXIANG MOUHUAQUANJU

LVXIANCHUIFAN BURUSHIMING

YIRENWEIBEN ZHENXINGQIYE

二、 中层领导者行为信条

XUEXICHUANGXIN GAOXIAOZHIXING

CHUSHIGONGZHENG LIANJIEZILV

YONGYUKAITUO CHAOYUEZIWO

三、 基层管理者行为信条

SHENXIANSHIZU DAIHAODUIWU

JISHUGUOYING JINGYIQIUJING

YOUXIAOGOUTONG GONGPINGGONGZHENG

四、 基层员工行为信条

ZUNZHANGSHOUJI QINFENXUEXI

LAOJIANQUAN FUCONGZHIXING

JINGXICAOZUO CHUANGZAOJIAJI

XINGWEIGUIZE

SHANDONGNENGYUANSHIZHONGRENWEIQIYEZHANGYUANLIYIJIXIANGGUANGEFANGZHANGYUANLIYIDESHIXIANYOULAIYUGAOBIAOZHUN、CHIJIUDIZUNXUNYITAOQIYETEYOUDEXINGWEIGUIZE。

SHANDONGNENGYUANCHENGNUOYANSHOUQIYEXINGWEIGUIZE，GAOBIAOZHUNLVXINGQIYEDAODEGUIFAN，RENZHENZHIXINGGUOJIAJIXINGYEXIANGGUANFAGUI，ZUOGAODUFUZEDEYOUXIUQIYEGONGMIN。

一、 明德守信

1．CHENGSHIGONGZUO，BUYINMANHEYANGAIGONGZUOZHONGRENHECUNZAIDEWENTI。

西甲买球app2．YUHEZUOHUOBANBAOCHIZHENGCHANGDEGONGZUOGUANXI，RENHESHOUSHOUHEZUOHUOBANHUILU、MOUQUBUZHENGDANGLIYIDEXINGWEIDOUSHIJINZHIDE。

3．JIAQIANGYUZUNJISHOUFA、ZUNZHONGXIJIAMAIQIUappJIAZHIBIAOZHUNDESHANGYEHUOBANDEJIAOWANG，BINGBANGZHUSHANGYEHUOBANLIJIEXIJIAMAIQIUappDEDAODEXINGWEIZHUNZE。

4．BUDELIYONGZHIWUZHIBIANWEIZIJI、JIARENHUOPENGYOUMOUQUSILI。

西甲买球app5．BUCANJIAKENENGJIQIYELIYI、SHENGYUDAILAIQIANZAIFENGXIANHUOYOUWEISHEHUIGONGDEDESHANGYEYINGCHOUHUOQITAHUODONG。

二、 安全与环境

6．YANGEZUNSHOUANQUANGUANLIXINGWEIGUIFAN，GAODUZHONGSHIYUANGONG“LIUYU”、GANGWEIMIAOSHUHESHOUZHIKOUSHUANQUANXINGWEIDEYANGCHENG。

7．CHIXUDUIYUANGONGJINXINGANQUAN、JIANKANGHEHUANBAOGUIFANDEJIAOYUHEPEIXUN。

8．QUEBAOHEZUOHUOBANANZHAOXIJIAMAIQIUappDEANQUAN、JIANKANGHEHUANJINGZHIDUXINGSHI，PEIYANGBINGTIGAOTAMENDEZERENYISHI。

9．YIDANFASHENGSHANGHAISHIGU、HUANJINGWURANDENGSHIJIAN，FAXIANANQUANYINHUAN，YINGJISHIXIANGZHUGUANBUMENHESHANGJIFUZERENBAOGAO，BINGGUODUANANZHAOGUIDINGCAIQUXIANGYINGCUOSHI。

10．DANGCHUXIANZIRANZAIHAI、DIZHIZAIHAIHESHEBEIGUZHANGSHI，YINGANZHAOGUIDINGLIJITINGZHISHENGCHANBINGCHELIRENYUAN。

11．JISHIFAXIANBUNENGZHENGCHANGLVXINGZHIZEDEGONGZUORENYUAN，BINGJISHIBAOGAOSHANGJIZHUGUANLINGDAO，ZHUGUANLINGDAOYINGLIJICAIQUSHIDANGCUOSHI，YUYICHULI。

三、 质量与健康

西甲买球app12．YANGEANZHAOANQUAN、ZHILIANGBIAOZHUNTIXIDEYAOQIUJINXINGCAOZUOHUOTIGONGFUWU，TUIJINANQUANZHILIANGBIAOZHUNHUAJIANSHE。

西甲买球app13．GONGSIDINGQIWEIYUANGONGJINXINGJIANKANGJIANCHA，WEISUOYOURENJIANLIJIANKANGDANGAN，JIANLIJIANQUANBUCHONGBAOXIAN、MIANFEIBAOJIANDENGYILIAOBAOZHANGZHIDU。

西甲买球app14．WEIYUANGONGTIGONGZHUANYEHUA、GEXINGHUADEYUANGONGBANGZHUJIHUA。

四、 政府与社区

西甲买球app15．RENHERENBUDEWEILEHUOQUBUZHENGDANGDELIYI，XIANGTARENTIGONGRENHEMINGMUDEBUZHENGDANGLIYI。

16．YUZUOYEDIZHENGFUBAOCHILIANGXINGHUDONGGUANXI，ZUNSHOUDIFANGFALVHEFAGUI，ZUNZHONGDANGDIDEWENHUAYUSHANGYEXISU。

17．ZAIZUOYESUOZAIDI，ANZHAOSHIJIXUYAOZHAOPINHEGEDEDANGDIYUANGONG，GAISHANDANGDIJIUYEZHUANGKUANG。ZUNZHONGSHAOSHUMINZUCHUANTONGYUFENGSU。

18．RENHESHIHOU、RENHEDIFANGFASHENGRENHEXINGSHIDESHIGU、SHANGWANGHEWURANDENGSHIJIAN，DOUYAOANZHAOGUIDINGRUSHIXIANGZHENGFUJIANGUANBUMENBAOGAO，JUEBUYINMANZHENXIANG。

五、 责任与执行

19．XUNXUJIANJINSHISHI“WUJING”GUANLI，YANZHEJINGXI、JINGZHUN、JINGQUE、JINGYI、JINGMEIDEGUANLIJINGJIEBUDUANTISHENG。

西甲买球app20．CHIXUTUIXINGZHENGLI、QINGJIE、ZHUNSHI、BIAOZHUNHUA、ANQUAN、SUYANGDE6SXINGWEIGUIFAN，PEIYANGLIANGHAODEGONGZUOXIGUAN。

21．RENHEGONGZUOYOUJIANCHA、YOUKAOHE，ZUODAOJINRISHI，JINRIBI。

六、 平等与尊重

27．YINGZAOXINREN、WUGANRAODEGONGZUOHUANJING，GOUJIANYOUAI、HEXIE、CHENGKEN、TANLVDERENJIGUANXI。

28．YIQIEYIDAJUWEIZHONG，ANZHAOXIEZUOHELIJIEDEYUANZECHULIWENTI，BUGANRAOTARENDEZHENGCHANGGONGZUO。

西甲买球app29．TICHANGZAIGONGZHENGPINGDENGDEJICHUSHANGZHANKAINEIBUJINGZHENG，XIANGHUCUJIN，GONGTONGJINBU。

30．ZUNZHONGYUANGONGZHIJIANBUTONGDEWENHUACHAYIHESHENGHUOXIGUAN，BINGTONGGUOXIANGHUZHICHIBAOCHITUANDUIDENINGJULI。

西甲买球app31．ZAIYUANGONGDEZHAOPIN、PEIYANGHEJINSHENGSHANGSHIZHONGYIZHUANYEZIGE、JINENGSHUIPINGHEGONGZUOYEJIWEIBIAOZHUN，YISHITONGREN。

32．ZUNZHONGTONGSHIRENGE，JINZHIYIQIEMANMA、WURU、DIHUIDENGQISHIXINGYANLUNHEXINGWEI。

33．BUDEJIANGYUANGONGSIRENXINXITIGONGJIQIYENEIBUHEWAIBUDERENHEREN，BINGYONGYUBUZHENGDANGMUDE。

七、 学习与创新

西甲买球app34．SHUXIXIANDAIQIYEYUNZUO，CHONGFENZHANGWOBENGANGWEISUOXUJINENG，YANGCHENGZAIGONGZUOZHONGXUEXIDELIANGHAOXIGUAN。

35．CHUANGZAOXINGDIKAIZHANGONGZUO，FAHUIGERENDECHUANGZAOLIHECHUANGXINJINGSHEN，KAIZHANKETIGONGGUAN，GULIXIAOFAMING、XIAOCHUANGZAO、XIAOGEXIN、XIAOJIANYI，BINGTUIGUANGYUNYONG，SHIMINGGUANMING。

西甲买球app36．NULICHUANGJIANXUEXIXINGZUZHI，DAJIANXUEXICHENGGUODEGONGXIANGPINGTAI。

37．TICHANGCANJIATUOCHANPEIXUN、BANTUOCHANXUEXIHEYEYUXUEXI，YOUJIHUADIZUZHIZHUANYEXING、ZHUANTIXINGDEYEYUXUEXI，GULIHUODEGANGWEIZIZHI，QUANMIANTISHENGGERENSUZHI。

八、 公司资产

西甲买球app38．AIHUGONGSICAIWU，ZAISHIYONGHUOCAOZUOJIXIE、SHEBEI、BANGONGYONGPINDENGGONGSIZICHANSHI，YINGZHUYIFANGZHIGONGSICAIWUDELANGFEI、SUNSHI、SUNHUAI、LANYONG、TOUDAO、NUOYONGHUOQINZHAN。

西甲买球app39．ZAIGONGZUOSHIJIANQUANSHENXINLVXINGGONGZUOZHIZE，BUSHIYONGGONGSISHEBEI、CAIWUHEQITARENHEZIYUANCHULISIRENSHIWUHUOMOUQUGERENSILI。

西甲买球app40．JIANCHIGONGSILIYIZHISHANGDEYUANZE，DUIWAIJINSHENSHIYONGGONGSIDEZIZHI，SHENZHONGZUOCHUCHENGNUO，BIMIANBUDANGYANXINGJIGONGSISHENGYUDAILAIBULIANGYINGXIANG。

西甲买球app41．ZUNXUNFALVHEGONGSIZHIDU，ZHIDING、BAOCUNHETIJIAOQIYEZICHANHESHANGYEWANGLAIDEZHUNQUEJILU，WEIJINGHEFASHOUQUANHEZHENGDANGCHENGXUBUDEYINZANG、BIANGENG、XIAOHUIHUOYIRENHEFANGSHIGAIDONGJILUHUOWENJIAN。

西甲买球app42．BUDEGUYIZAIBAOGAO、JILUHUOFEIYONGBAOXIAOZHONGTIGONGXUJIAHUOWUDAONEIRONG，SUOYOUBAOXIAOSHENQING、SHOUJU、ZHANGDANHEFAPIAOYINGZHUNQUEWUWU，BINGJISHIDIJIAO。

九、 知识产权

43．DUIGONGSIDESHANGYEMIMIHEGONGSIDEZHISHICHANQUANZHUDONGYUYIBAOHU。

44．YINGONGZUOXUYAOYUGONGSIYIWAIDERENFENXIANGGONGSIZIZHUZHISHICHANQUANSHI，XUSHIXIANBAOQINGZHUGUANLINGDAOTONGYI。

45．ZUNZHONGSHANGYEHUOBANDEZHISHICHANQUANHESHANGYEMIMI，BUYINGJIANGQISHANGYEXINXITIGONGJIQITAKESHANG。

十、 感恩与包容

西甲买球app46．BAOCHIJIANKANGXINTAIHEDUISHEHUIDEGANENZHIXIN，GULICANYUGONGSIFAQIDEGONGYIHUODONG。

47．ZAIRICHANGSHENGHUOZHONGTICHANGJIJI、HEXIEDESHENGHUOTAIDU，DUOCANJIAYOUYISHENXINJIANKANGDEWENTIHUODONG。

48．AIRENRUJI，JIANGXINBIXIN，TICHANGTOUMINGGONGPING、XINPINGQIHEDIXIESHANGJIEJUESHENGHUOGONGZUOZHONGDEMAODUNCHONGTU。

商务礼仪

西甲买球appSHANDONGSUYOU“HAOKESHANDONG”、“LIYIZHIBANG”DEMEIYU。SHANDONGNENGYUANANZHAOQIYEHEXINJIAZHIGUANHELINIANYAOQIU，RONGHERUJIADAIKEZHIDAODEJINGHUA，MINGQUELESHANGWUHUODONGZHONGYIRONGYIBIAO、YANTANJUZHI、HUIMIANGOUTONGDENGLIYIBIAOZHUN，GUIFANLEBANGONG、YINGBIN、YANHUIDENGBUTONGCHANGHEDELIYIYAOQIU，YOUZHUYUSHULILIANGHAODEQIYEXINGXIANGHESUZAOZHIYEHUAYUANGONG，SHISHANDONGNENGYUANXIJIAMAIQIUappLINIANZAISHANGWUXINGWEISHANGDEZHONGYAOTIXIAN。

一、 员工基本礼仪

【ZHEZHUANGZHENGQI】

西甲买球appYUANGONGZAIGONGZUOSHIJIANNEITONGYIZHEZHUANG，BAOCHIZHENGJIEGANJING，BINGPEIDAITONGYIDEBIAOZHI。CANJIASHANGWUHUODONGJIZHONGYAOHUIYI，ZHEZHUANGYAOZHENGSHI、DETI，NANSHIYINGCHUANXIZHUANGXILINGDAI，NVSHIYINGZHEZHIYEZHUANG，TIXIANDAFANGGANLIANDEFENGGE。

【YIRONGDAFANG】

西甲买球appGONGZUOZHONGZHUYIYIBIAODEZHENGJIEDAFANG，TOUFAQINGSHUANG，MIANRONGJIEJING。NANSHIYAOZHUYILIANBUDEZHENGJIE，BUXUZHANGHUXUDENG。TICHANGNVSHISHANGBANSHIDANZHUANG，CHEJIANDENVGONGBUCHUANGAOGENXIE，BINGJIANGZHANGFAWANQI。

【MUGUANGTANCHENG】

YANJINGSHIXINLINGDECHUANGHU，YUNYONGHAONINGSHILIJIE。YIGETANCHENGJIANDINGDEYANSHEN，NENGCHUANDACHUDUITONGSHIHEBINKEDEZUNZHONGYUYOUHAOZHIQING。

【SHOUSHIDETI】

GONGZUOZHONGZHISHIWUPIN、DIJIEWUPIN、ZHANSHIWUPIN、ZHAOHUBIEREN、JUSHOUSHIYIYAOCAIYONGJIANJIEYIZHI、BINBINYOULIDESHOUSHI。

【ZHUDONGWENHOU】

西甲买球appJIANMIANWENHOUSHI，XIAJIXIANWENHOUSHANGJI，NANSHIXIANWENHOUNVSHI，ZHURENXIANWENHOUKEREN。LINGDAOJIANCHAGONGZUOHUOWAILAIRENYUANCANGUANSHI，YINGZHUDONGZHANLI、WENHOU。BUFANGBIANKOUTOUWENHOUSHI，KEYONGZHAOSHOU、DIANTOU、WEIXIAO、QIANSHENDENGFANGSHIXIANGHUZHIYI。

【ZHENCHENGJIAOTAN】

ZIJUEYUNYONG“NINHAO、XIEXIE、ZAIJIAN、DUIBUQI”DENGLIMAOYONGYU。JIAOTANZHONG，XUEHUIQINGTING，JISHIBUTONGYIDUIFANGGUANDIAN，YEYAORANGDUIFANGBAHUASHUOWAN。JIAOTANSHIYINGZUODAOYUDIAOPINGHE，YONGCIZHUNQUE、LIMAO，TONGSUYIDONG。RICHANGBANGONGTICHANGSHIYONGPUTONGHUA。

【LIMAOJIESHAO】

JIESHAOTARENSHI，YAOZUNSHOU“ZUNZHEYOUXIANLEJIEQINGKUANG”DEYUANZE，XIANJIANGWOFANGRENYUANJIESHAOJIKEHU，XIANJIANGXIAJIJIESHAOJISHANGJI，XIANJIANGNANSHIJIESHAOJINVSHI，XIANJIANGNIANQINGZHEJIESHAOJINIANZHANGZHE。

【JIAOHUANMINGPIAN】

DUIWAIJIAOWANGDEGEJIYUANGONGYINGZHUNBEIHAOGONGSITONGYIGESHIDEMINGPIAN。CHENGSONGMINGPIANSHI，YINGJIANGZIJIDEMINGPIANZHENGMIANXIANGSHANG，SHUANGSHOUCHENGDIDUIFANG；JIESHOUDUIFANGMINGPIANSHI，YINGSHUANGSHOUXIANGJIE；HUHUANMINGPIANSHI，YOUSHOUDIJIAOMINGPIAN，ZUOSHOUJIEDUIFANGMINGPIAN；JIEGUOMINGPIANHOU，YINGRENZHENYUEDU，ZAITUOSHANSHOUHAO。

【QINQIEWOSHOU】

西甲买球appLIANGRENYISHANGCHANGHEZHONG，WOSHOUYOU“ZUNZHEJUEDING，ZUNZHEXIANXING”；JIEDAIFANGYINGZHUDONGSHENCHUSHOUYUKERENXIANGWO，BIAOSHIHUANYING。ZAIKERENGAOCISHI，DENGKERENXIANSHENCHUSHOUZAISHENSHOUXIANGWO，BIAOSHI“ZAIJIAN”；NANSHIDENGNVSHISHENSHOUHOUFANGKEYUNVSHIWOSHOU。WOSHOUSHIYINGSHENQINGZHUANZHU，MIANDAIWEIXIAO。

【XINGZOULIRANG】

ZAIGONGSIQUYUNEIXINGZOU，SHANGXIALOUTIHUOZAIBANGONGLOU、ZOULANGTONGDAOXINGZOUSHI，YUNSUYANZOUDAOYOUCEXINGZOU；SHANGXIALOUTISHI，YINGBAOCHIDANLIEXINGZOU，RUYURENDUOSHIJI，YINGZAILOUDAOZHUANWANCHUCHAOXING；XINGZOUZHONGYUDAOKERENHELINGDAOSHI，YINGZHUDONGDAZHAOHU，BINGZAISHANGXIALOUTIHUOJINCHUMENKOUSHIZHUDONGRANGLU。

【DIWUYOUFA】

DIJIAOWENJIANSHI，YINGJIANGWENJIANZHENGMIANDUIZHEDUIFANGDISHANGQU；RUOSHISHUXIEBI，YINGJIANGBIJIANCHAOXIANGZIJI；RUOSHIDAOZIHUOJIANDAODENGLIQI，YINGJIANGJIANDUANCHAOXIANGZIJI。

【CHENGCHEYOUXU】

CHENGCHESHIYAOJIANGJIUZUOCI，YAOLIRANGZUNZHANG、NVSHIHESHANGJI。SHANGXIACHEDEDONGZUOYAOWENYA，BAOCHICHENEIDEQINGJIEHEANJING。

【YINLUYOUFANG】

ZAIZOULANGYINLUSHI，YINGZOUZAIKERENZUOQIANFANGDELIANGSANBUCHU。YINLURENZOUZAIZOULANGZUOCE，RANGKERENZOUZAILUZHONGYANG，YINLUSHIYAOGUANZHAOKEREN，YUKERENBUFABAOCHIYIZHI，BINGSHIDANGDIZUOXIEJIESHAO。

【DIANTILIRANG】

西甲买球appYUTARENGONGCHENGDIANTISHI，YINGZHUDONGFUWU，ZHUYILIRANG。DAODAMUDELOUCENG，ANZHU“KAIMEN”NIU，QINGKEHUXIANCHU。

【JIEDADIANHUA】

LAIDIANHUASHI，LINGXIANGSANSHENGYIQIANNAQIHUATONG；JIETINGDIANHUA，XIANSHUO“NINHAO”，ZAIZIBAOJIAMEN，YUDIAOWENHEQINQIE，LIUXINTINGQUDUIFANGDEJIANGSHU，BINGJIXIAYAODIAN；JIESHUSHILIMAODAOBIE，DAIDUIFANGGUADUANDIANHUA，ZIJIZAIFANGHUATONG。TONGHUAJIANMINGEYAO，GONGZUOQIJIANBUBEISIRENDIANHUAZHANYONGGUODUOSHIJIAN。

【SHOUFACHUANZHEN】

CHUANZHENSHEBEIWURENZAICHANGERYOUYOUBIYAOSHI，YINGSHIZHICHUYUZIDONGJIESHOUZHUANGTAI。FACHUANZHENSHI，YAOXIEQINGCHUXINGMING、GONGSI、BUMEN、DIZHI、CHUANZHENHAOMAHELIANXIDIANHUADENGXINXI，TONGYANGYINGWEIDUIFANGXIEMINGSHOUCHUANZHENRENDEXINGMING、SUOZAIGONGSI、BUMENDENGXINXI，SHUXIEYUCHUANZHENNEIRONGSHANGFANG。FASONGHUOSHOUDAOCHUANZHENHOU，JIKEGAOZHIDUIFANG。RUYUZHUANCHENGTARENFALAIDECHUANZHEN，YAOZAIDIYISHIJIANNEITONGZHIDAOWEI。CHUANZHENDEZILIAOBURONGYIBAOCUN，ZHONGYAODECHUANZHENWENJIANYAOBEIFENCUNDANG。

【DIANZIYOUJIAN】

西甲买球appYANGCHENGJISHIHUIFUYOUJIANDEXIGUAN，FACHUDEYOUJIANBIXUXIEZHUTI，KAITOUHEJIEWEIZUNXUNYIDINGFANSHI，QIEJIYAOSHUMING。YOUJIANZHENGWENNEIRONGYINGJIANMINGEYAO，PAIBANZHENGQIDAFANG，YIFANGBIANYUEDU。FACHUQIANJINSHENJIANCHA，QUEBAOWANWUYISHI。QUNFAYOUJIANSHI，YAOKAOLVZUNZHONGBIERENDEYINSI，XUEHUISHIYONGCHAOSONGGONGNENG。

二、 商务社交礼仪

（YI）BAIFANGYUFUYAN

西甲买球appYUYUEZUNYUE。SHANGWUBAIFANGBIXUTIQIANYUYUE，YIBANTIQIANSANTIANYUYUEBAIFANGSHIJIAN。BAIFANGSHIYAOZHUNSHIYINGYUE，RUYOUBIANHUA，YAOTIQIANGENGGAIYUEDINGDESHIJIAN。

BAIFANGYOUJIE。BAIFANGQIANXUTIQIANLIANLUO，MINGQUESHIJIAN、DIDIAN；DENGDAISHI，ZUNZHONGDUIFANGGONGSIDEBANGONGHUANJING，FEILIWUSHI、FEILIWUTING、FEILIWUYAN、FEILIWUDONG；JIANMIANSHI，JIANGJIUDIJIAOMINGPIAN、ZIWOJIESHAODENGJIANMIAN LI。LIBIESHI，YOUBAIFANGZHETICHU，XIANQISHENBINGSHENSHOUXIANGSHOUFANGZHEDAOBIEBING ZHIXIE；DUIFANGSONGXINGSHI，YINGGAIQINGDUIFANGLIUBU。

西甲买球appFUYANLIYI。SHOUDAOQINGJIAN，JISHIHUIFU；ZHEZHUANGDETI，ZHUNSHIFUYAN；DUIHAOLUOZUO，ZHUDONGZHAOHU；WENYAJINCAN，JIAOTANSHIDU；LIRANGZHUBIN，CONGRONGLIXI。

（ER）SHANGWUJIEDAI

西甲买球appJIHUADEDANG。MINGQUEJIEDAIFANGZHEN，TICHANGHUXIANGZUNZHONG、PINGDENGXIANGDAI、LIDAIBINKE、ZHUSUIKEBIAN。JIEDAIZHONGYANG、SHENGBUJILINGDAOJIZHONGYAOSHANGYEHUOBAN、GUOWAIYOURENDENGYAOYOUYUAN。JIEDAIRICHENGZHOUQUAN，YINGSONG、HUIJIAN、TANPAN、CANGUAN、YOULAN、YANQINGDENGJUTIRICHENGANPAIYINGWANZHENGZHOUQUAN，TONGBAOJISHI。JIEDAIGUIGE、JIEDAIRENYUAN、JIEDAIFEIYONGDOUYAOYOUZHANGKEXUN。YINSHIZHUSUFANGMIAN，ZUNSHOUGUIDINGDETONGSHIZUNZHONGLAIBINXISU，JINLIANGMANZULAIBINXUQIU。WEILAIBINTIGONGJIAOTONGGONGJUSHIYAOTUODANGANPAI，WEILAIBINZIBEIDEJIAOTONGGONGJUTIGONGBIANLI。JIEDAIZHONGYAOLAIBINSHI，ANQUANBAOWEIYUXUANCHUANBAODAOBUKEDAYI。

西甲买球appLIBINYOUXU。LIBINCIXUJIANGUZHIWUPAILIE、XIANLAIHOUDAOFAZE。YINGSHIXIANZHUNBEIHAOZHUOQIAN，BINGYISHIDANGDEXINGSHITIQIANXIANGJIEDAIDUIXIANGJINXINGTONGBAOHUOZHENGQIUYIJIAN。

西甲买球appYINGSONGPEITONG。JIEDAIZHENGSHILAIFANGDEZHONGYAOKEREN，KEZHUOQINGWEIQIANPAIHUANYING、SONGBIEHUODONG，YISHIDUIDUIFANGDEZHONGSHIYULIYU。DUIYUYUANDAOERLAIDEKEREN，GONGSIJIANGANPAIZHUANRENDAOBINGUANYINGSONG，YAOTIQIANYUDUIFANGSHANGDINGSHUANGFANGHUIHEDESHIJIANYUDIDIAN。PEITONGKERENDERENYUANYAOJIANGJIUDAIKEZHIDAO，ZUODAOZHAOGUKEREN、FANGBIANKEREN、JIANSHOUGANGWEI。

（SAN）SHANGWUCANYIN

YANQINGLIYI。YANQINGXUZUOHAOLIUGEBUZHOU：QUEDINGSHIJIAN，XUANHAOCHANGSUO；QUEDINGMINGDAN，JISONGQINGJIAN；DINGZHICAIPU，PAIDINGZUOCI；YINGBINRUZUO，ZHUNSHIKAIXI；ZHUKEZHICI，JINGJIUYONGCAN；YANBALIXI，LIMAOSONGKE。JIUWENHUAYAOYUSHIJUJIN，JINENGZHANXIANHAOKESHANDONGDEREQING，TONGSHIZUNZHONGKERENDEXUANZEHEXIGUAN。

三、 商务谈判礼仪

CHENGGONGDESHANGWUTANPANXUYAOZAITANPANLIYISHANGXIAGONGFU，ZHUAZHUTANPANDIDIAN、TANPANZUOCI、TANPANBIAOXIANYUHETONGQIANDINGSIGEGUANJIAN。

TANPANDIDIAN。TANPANDIDIANYAOYOUTANPANGEFANGGONGTONGXIESHANGQUEDING，DONGDAOZHUTIQIANZUOHAOXIANCHANGBUZHI。TANPANZUOCI。SHUANGBIANTANPANZHUOQINGXUANZEHENGZHUOSHIHUOSHUZHUOSHIZUOCI。HENGZHUOSHI，KEFANGRENYUANMIANMENERZUO，ZHUFANGRENYUANBEIMENERZUO；SHUANGFANGZHUTANZHEJUZHONGJIUZUO，GEFANGQITARENYUANYIJUTISHENFENGAODI，GEZIXIANYOUHOUZUO、ZIGAOERDIDIFENBIEZAIJICEJIUZUO。SHUZHUOSHI，JINMENYOUCEYOUKEFANGRENSHIJIUZUO，ZUOCEZEYOUZHUFANGRENSHIJIUZUO。DUOBIANTANPANKEYONGZIYOUSHIHUOZHUXISHIDEZUOCI。ZIYOUSHIWUXUSHIXIANZHENGSHIANPAIZUOCI，ERZHUXISHIZAIMIANXIANGZHENGMENSHEZHIYIGEZHUXIZHIWEI，GONGGEFANGDAIBIAOFAYANSHISHIYONG，QITARENYUANYILVBEIDUIZHENGMEN、MIANDUIZHUXIZHIWEIFENBIEJIUZUO。

西甲买球appTANPANBIAOXIAN。YIWEICHENGGONGDETANPANZHEYINGZUODAOXINPINGQIHE，CHUBIANBUJING。TANPANYINGYIHUHUISHUANGYINGWEIMUBIAO，DONGDESHIDANGRANGLI，ZHENGQUTANPANCHENGGONG。

HETONGQIANDING。TANPANJIESHUHOU，ZAISHIXIANZHUNBEIHAODEQIANZITINGJUXINGQIANZIYISHI，SHIDUITANPANCHENGGUODERENKEHECHENGNUO。QIANZIYISHIJIANGQIUZHENGSHIDUANZHUANG。QIANZIRENANZHAOZHUZUOKEYOUDEZUOCIRUXI，CAIYONG“LUNHUANZHI”QIANSHUWENJIAN，SHOUXIANQIANSHUYINGYOUJIFANGSUOBAOCUNDEWENBEN，RANHOUZAIQIANSHUYINGYOUTAFANGSUOBAOCUNDEWENBEN；QIANZIHOU，JIAOHUANWENBEN，ZHENCHENGWOSHOU，HUZHIZHUHE。

四、大型会议礼仪

DAXINGHUIYI，JUNXUJINXINGZHENMIERXIZHIDEZUZHIGONGZUO。FUZEHUIWUGONGZUODEGUANLIRENYUANYAOXIZHIYANJIN，ZUOHAOZHUNBEI；CANJIAHUIYIDERENYUANYAOKESHOUGUIDING，JIJIXIANGYING。

ZUZHIDAOWEI。HUIYIZHIQIAN，ZUOHAOJINGXINCHOUBEI，NIHAOHUIYITONGZHI，JISHISONGDAGEFANG。HUIYISHANGSUOYONGDEHUIYIWENJIAN，RUHUIYIYICHENG、KAIMUCI、BIMUCI、ZHUTIBAOGAO、DAHUIJUEYI、DIANXINGCAILIAO、BEIJINGJIESHAODENG，YIBANYINGZAIHUIQIANZHUNBEITUODANG，BAWOHAOXIAFADESHIJI。HUICHANGBUZHI、DUIWAIGOUTONG、YONGPINCAIBANDENGHUIWUGONGZUO，YAOGUANZHUXIJIE，ZHUNBEICHONGFEN。

HUIYIQIJIAN。FUZEHUIWUGONGZUODEGUANLIRENYUANYAOANPAIHAOYUHUIZHEDEYINGSONG、YINDAO、PEITONG。FUZEQIANDAODERENYUAN，YINGJISHIXIANGHUIYIDEFUZERENHUOZHUCHIRENJINXINGTONGBAO。ZHOUQIJIAOZHANGDEHUIYI，WEIYUHUIZHEANPAIHUIJIANDEGONGZUOCANHUOYANQINGCAN，BINGWEIZHUSU、JIAOTONGTIGONGFANGBIAN。FANZHONGYAODEHUIYI，YONGSUJI、LUYIN、LUXIANGDENGFANGSHIJINXINGXIANCHANGJILU。

HUIYIZHIHOU。HUIYIJIESHU，YINGXINGCHENGWENJIAN，BAOKUOHUIYIJUEYI、HUIYIJIYAODENG，JISHIXIAFAHUOGONGBU；YINGXIEZHUYUHUIZHEFANCHENG，ZUOHAOHOUXUFUWU，SHIHUIYIYOUSHIYOUZHONG。